Support Center
At Tenderar.com, we're committed to ensuring your experience is smooth and successful. If you can't find what you're looking for, our support team is here to help.
Find Your Answers Quickly
Before reaching out, please check our comprehensive Frequently Asked Questions (FAQ) page. It's designed to provide immediate answers to common questions about platform features, policies, verification, and our bidding process.
How to Contact Us
If you still need assistance after checking the FAQ, please reach out to us using the contact form below. To help us assist you as efficiently as possible, please provide detailed information about your query.
Dispute Resolution
For specific issues related to a transaction (e.g., questions about order fulfillment, quality, or payment release through escrow), please refer to our Dispute Resolution Process outlined in our Terms & Conditions. Our support team will guide you through the formal steps if direct communication with the other party doesn't resolve the issue.
Read Terms & ConditionsOur Response Times
Our team is dedicated to providing timely assistance. We typically respond to inquiries within 24-48 business hours. Please note that our support hours are Monday to Friday, 9:00 AM to 6:00 PM (IST).
Important Notes
- No phone support is available at this time. Please use the contact form for all inquiries.
- For urgent security concerns, please use the contact form and mark your subject as "Urgent Security Issue."